mardell.

1. Introduction

Mardell ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use Mardell (the "App").

2. Information We Collect

We may collect the following types of personal information from you:

• Contact Information: Your name, email address, phone number, and postal address.
• Account Information: Your username and password (for registered users).
• Booking Information: Details of your room bookings, including dates, location, and any preferences you provide.
• Payment Information: Payment card details or other payment information you provide to process bookings.
• Device Information: Information about your device, including your IP address, browser type, operating system, and device identifiers.
• Usage Information: Information about how you use the App, including the pages you visit, the features you use, and the dates and times of your access.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities on our App. Please see our Cookie Policy for more details.
• Communications: Records of any communications you have with us, including emails and support inquiries.

3. How We Collect Information

We collect personal information in the following ways:

• Directly from you: When you register an account, make a booking, contact us, or otherwise interact with the App.
• Automatically: Through cookies and similar technologies when you browse our App.
• From third parties: We may receive information from service providers who assist us with payment processing or other services.

4. How We Use Information

We may use your personal information for the following purposes:

• To process and manage your room bookings.
• To provide you with customer support and respond to your inquiries.
• To personalize your experience on the App.
• To send you important updates and notifications related to your bookings and our services.
• With your consent, to send you promotional materials and marketing communications about our App and related services.
• To improve our App and develop new features.
• To monitor and analyze usage trends and patterns on our App.
• To detect and prevent fraud and other illegal activities.
• To comply with applicable laws and regulations.

5. Sharing of Information

We may share your personal information with the following categories of recipients:

• Room Providers: To facilitate your bookings.
• Service Providers: Third-party vendors who assist us with payment processing, data analytics, email marketing, and other services. These providers are contractually obligated to protect your information.
• Legal Authorities: If required by law or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• With your consent: We may share your information with other third parties with your explicit consent.

6. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: The right to request access to the personal information we hold about you.
• Rectification: The right to request that we correct any inaccurate or incomplete personal information.
• Erasure: The right to request that we delete your personal information under certain circumstances.
• Restriction of Processing: The right to request that we restrict the processing of your personal information under certain circumstances.
• Data Portability: The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: The right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, secure servers. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by law.

9. Use of Cookies and Similar Technologies

Our App uses cookies and similar technologies to collect information about your browsing activities. For detailed information about the specific cookies we use, their purpose, and how you can manage your preferences, please see our Cookie Policy. We use Termly to manage your cookie consent preferences when you first visit our site.

10. Third-Party Links

Our App may contain links to third-party websites or services. Please note that these third-party websites and services have their own privacy policies, which may differ from ours. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies before providing them with your personal information.

11. Children's Privacy

Our App is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our App or by other means (e.g., email). The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. Your continued use of the App after the posting of an updated Privacy Policy constitutes your acceptance of the changes.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@mardell.com